Autotask tickets now created for manual elevation requests

With Elevation Request Ticket Settings enabled and every required field mapped, raising a manual End-User Elevation request didn't result in a ticket being created in Datto Autotask. The configuration saved fine and the elevation request itself worked normally, so there was nothing in the dashboard to indicate ticket creation had failed — the missing ticket in Autotask was the only symptom.

The cause related to the fields Autotask requires when creating a ticket. Elevation request tickets are now created in Autotask as expected, so elevation activity reaches your PSA and technicians can work requests from there.

If you'd turned elevation ticketing off because tickets weren't appearing, it's worth enabling and reviewing your configuration again. The elevation requests themselves were always processed correctly — only the resulting ticket was missing.